Shine With Me Ltd shall be referred to as ‘We’, ‘the cleaner’, ‘cleaners’ or ‘the company’. The customer shall be referred to as ‘the client’ or ‘the home owner’

General

The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

Cleaners are not able to move heavy furniture whilst they clean your property. It is the client’s responsibility to ensure that the cleaners have full access to the property being cleaned.

Cleaners will not perform any deep clean requiring chemicals or specialized cleaning of any antique, delicate or valuable items.

Shine With Me will not be held liable for work not completed, or not completed to a good standard, if other people or tradesmen are working in the same property when our cleaners are working and carrying out the job.

Cancellations

If the client wants to cancel or re-schedule a service, the company requires at least 48 hours in advance.

Failure to provide 48 hours notice will result in a cancellation fee of 50%

The cancellation notice time for a regular cleaning is 10 working days and must be made in writing.

We reserved the right to cancel a cleaning if a payment wasn’t made.

Customers may not approach any cleaner contracted by Shine With Me Ltd or enter into any contract with them whilst in or after the termination of the contract. A penalty charge of £1500.00 will be levied in such a case.

Claims

The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. No claims can be made against Shine With Me LTD after the above time limits.

In case of a complaint, Shine With Me Ltd must to be notified within 24 hours after the cleaning work completion. Claims will not be considered after the above time limit.

If the client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge within 2 working days of receiving a complaint. The company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.  Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.

Our responsibility

Shine with me Ltd reserves the right not to be responsible for:

• Cleaning jobs not completed due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power; a third party entering or present at  the customer's premises during the cleaning process;
• Wear or discolouring of fabric becoming more visible once dirt has been removed;
• Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.

Shine With Me Ltd shall not be liable for the shrinkage of carpets, as a result of natural fibre carpets being wet cleaned.

Shine With Me Ltd shall not be liable for the shrinkage of carpets, as a result of poor fitting.

Shine With Me Ltd shall not be responsible for any damage caused as a result of the client placing furniture on a carpet which has not completely dried; existing damage or spillages that cannot be cleaned/removed completely using materials and equipment or standard carpet cleaning equipment; provided by the customer.

Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
any damages caused by faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £100.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Shine With Me ltd

The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If the Client requires cleaning of walls then Shine With Me Ltd cannot be held responsible for any unsuccessful results or any damage caused to the paintwork.

Payments methods

All the payments have to be made on the day of the cleaning, unless the client has a monthly contract in place with the company. Payments are made by a standing order or a bank transfer.

Our staff

Shine With Me Ltd reserves the right to interview all the cleaners and ask them for professional references and be sure they are DBS checked.